Dulles Car Service — Frequently Asked Questions

You can use the Request a Quote or Make a Quick Reservation form to request a quote, make a new reservation and pay online. Or simply call us at (703) 261-9540 to make a reservation.

Please make sure all the information regarding your pick up is correct i.e. pick up time (please pay special attention to AM/PM), pick up location, pick up date, flight number, airport. Often times, customers provide incorrect flight numbers or their return flight numbers or their flight to a different destination or to a different airport. If we are not contacted by you for any incorrect information in the confirmation email, we will consider it final, and the terms and conditions on FAQ page will apply.

We monitor all commercial flights and check train timings. Please make every effort to inform us as soon as possible if your flight is delayed or early.

We will not charge you if your flight is cancelled, but we will verify this with the airline. Please make every effort to inform us as soon as possible. Your payment can be refunded, or applied to your later flight arrival, if so is the case. Please remember the rate given to you is for that particular date and time of pickup. It may change if it is early or late hour pickup.

We will grant you 30 minutes free time after the actual flight arrival time, after which, waiting time will be charged.

If you contact us to cancel your reservation, before the minimum cancellation times listed below, payment will be refunded minus a cancellation fee. NO REFUNDS will be issued if a reservation is cancelled within the minimum cancellation times. Below policies apply for pick ups within Washington DC Metropolitan area. Sedan – Minimum cancellation time is 3 hours before scheduled pick-up time. SUV – Minimum cancellation time is 6 hours before scheduled pick-up time. Van – Minimum cancellation time is 24 hours before scheduled pick-up time. Stretch Limo – Minimum cancellation time is 72 hours before scheduled pick-up time. Stretch Limo (Prom) – Minimum cancellation time is 15 days before scheduled pick-up time. Mini-Busses (up to 32 passengers) – Minimum cancellation is 72 hours before scheduled pick-up time. Coach – Minimum cancellation without charge is 15 days before scheduled pick up time.

If the customer cannot locate the driver at the designated meeting place, customer must call (703) 261-9540 to avoid being billed as "No Show." If customer leaves without informing Dulles Car Service, full fare will be charged (including any tolls, parking, early/late hour, gas surcharge, administration fee, if applicable, plus 20% gratuity).

If your airline bumps you, and you do not inform us right away, you will be considered a no-show, and full charge will apply, as per no-show policy. If you would like us to pick you up from the next flight you are arriving on, there can be two scenarios. After giving you 30 minutes grace period after the first flight arrival time, waiting time will be charged till the pickup from the second flight. No 30 minutes free time will be given for the second flight. Two separate trips can be charged.

Your credit card will be charged at the time of booking. If your credit card is declined, we will attempt to reach you and if you are unable to provide us with valid credit card information, we will cancel your reservation.

We actually partner with Stripe to offer a wide variety of payment methods. We even offer financing through Klarna and other providers. We also offer payments from Cash App, Amazon Pay, and many other such offerings. Just proceed to payment after you get your quote and you'll see a wide variety of choices on ways that you can pay for your upcoming trip. Let us know if you have any questions, we are always happy to assist.

When you book with us, you can have peace of mind because we promise there will be NO HIDDEN FEES. The rate you receive from us will be ALL-INCLUSIVE with everything itemized. The only other possible fees are listed below: Charges for rescheduling/changing your reservation details, if applicable. Charges for lateness/ tardiness by the customer. Charges for unscheduled extra stops requested by the customer (not originally requested). Charges for unusual damage to the vehicle beyond reasonable wear and tear. Charges for trash left in the vehicle. Charges for spillage.

All non-airport pick ups receive FIVE (5) minutes grace period after which waiting time will be charged at applicable rates. All domestic arrivals receive THIRTY (30) minutes grace period after actual flight arrival, after which waiting time will be charged at applicable rates. All international arrivals receive FORTY FIVE (45) minutes grace period after actual flight arrival, after which waiting time will be charged at applicable rates. If we are unable to make contact with you or you do not inform us, after SIXTY (60) minutes, we will remove the vehicle without any refunds and it will be considered as a NO SHOW.

We will try to contact you on the phone numbers you have provided, so it is essential that you provide us with the passenger's cell phone number. After one hour wait at all locations, if we do not make contact with the client, we will remove the vehicle and the client will be billed as No Show. - **IAD**: Inside and curbside pick-ups available. After collecting luggage, take the ramp slightly UP to Arrivals Level (do not follow Taxi/TNC signs). Call the driver with the door number. - **DCA**: Only curbside pick-ups available. After collecting luggage, walk to the second curbside (Center curb) outside baggage claim and call the driver. - **BWI**: Inside and curbside pick-ups available. For curbside, driver will text you. After collecting luggage, walk to the second curb outside baggage claim and call the driver with curb number. - **Union Station**: After exiting through the main doors, walk to the third curbside and call the driver.

No alcohol or illegal drugs are permitted in any of our vehicles. Breaking this rule is grounds for immediate termination of service for all passengers with NO refund.

We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However, please contact us if you have lost an item, and if we find it, we will return it at your expense.

No, there is no per person fee. The vehicle is booked as a whole.

We offer a variety of sedans, SUVs, vans, limos, and coaches. Please visit our fleet page for more details.

Yes, the website is secured with an SSL certificate ensuring that all data input is safe. We do not sell your personal information and only share the minimum needed to perform the service.

Rates will double for all new and existing bookings if service is provided during a snowstorm/emergency. If service is canceled due to such conditions, a full refund will be issued.

No, smoking is not allowed in any of our vehicles.